Huge and impenetrable government databases – technically public but inaccessible in practice – have long hidden critical health and safety information. Consumers and patients need emerging knowledge about product defects, drug side effects and service flaws to choose safe cars, cribs, doctors, medicines and much else. Government has long collected this kind of information from us: manufacturers, retailers, medical experts and consumers send in millions of stories every year about unexpected problems that cause deaths or injuries. But, despite efforts toward more open government, shoppers and patients often can’t get access to this developing knowledge to make smart choices.
Now software developers are filling the gap – making important clues about health and safety risks hidden in government-gathered information easily available to consumers – and hoping to make a profit, of course. Two examples to watch: AdverseEvents Inc. and Clarimed LLC are firms that translate dense data about unexpected drug side effects and medical device malfunctions into usable information for patients and doctors. Can such transparency save lives and improve product safety? The CEO of Clarimed told Melinda Beck of the Wall Street Journal : “The best way to drive quality improvements is to make things crystal clear and transparent as possible.”
Mary Graham, co-director — Transparency Policy Project